Service Agreement

Privacy

Refund / Cancellation Policy

To provide you with the best possible service, you can cancel your order 24 hours prior to delivery. However, if your order is en route or delivered, we will be unable to cancel the order.

You can call us at (303) 841-5866 anytime to cancel an order. We will try our best to accommodate your request as long as your request meets our cancellation policy.

To provide you with the best possible service, you can return merchandise for replacement or refund.

If you are not fully satisfied with your gift please give us a call immediately upon receipt at (303) 841-5866, we will do our best to remedy any issues with the items purchased.

Specialty gift items that are non-perishable may be returned for any reason, for a full refund (within 1 day of receipt of the item) provided the items are returned unopened with the original packing materials and documentation.

We'll notify you via e-mail of your refund once we have received and processed the returned gift item. You can expect a refund, in the same form of payment originally used for the purchase, within seven to fourteen days of our receiving your return.

Security

We use the Secure Sockets Layer (SSL) technology. SSL encrypts your order information as additional protection against the decoding of that information by anyone other than us. However, despite all reasonable security precautions and processes such as password protection, encryption technology, and the use of firewall technology, no data transmission over the Internet. As a result, while we strive to protect your Personal Identifiable Information, we cannot guarantee or warrant the security of any information you transmit to or from our Sites, and you do so at your own risk. Once we receive your transmission, we will take commercially reasonable precautions to protect its security on our systems.

If you open a Personal Account with one of our website, your password will be your personal, secret entry code to that Site. When you access your account information, it is kept on a secure server and a password is needed to access any account areas. You can change your password as many times as you like. We recommend that you keep your password in a safe place and that you always sign off your account and close your browser window once you have finished your visit. These precautions will help prevent someone else from accessing your account, especially if you share a computer with other people or use a computer in a public place such as an Internet cafe or library.

Delivery Policy

At Mainstreet Flower Market, we understand the importance of timely flower delivery. We make every effort to deliver your order as soon as possible.

Our delivery policy is as follows:

Same-day delivery is available for orders placed before 1:00 PM MST, Monday through Friday.

We are not able to provide delivery on certain holidays like Christmas, New year's day and other major holidays.

We deliver to all areas within 20 miles of Parker CO.

For deliveries outside of our local delivery area, additional fees will apply.

We will send a text verification to the recipient the day of delivery to ensure that someone will be home to receive the gift.

We are not responsible for any delays caused by the recipient not being available at the time of delivery or due to incorrect address provided.

We will send you notifications for delivery updates, including a picture of the flower arrangement. Some deliveries may be outside of a service are which may cause us to not be able to send a picture immediately.

We take great care in delivering your order and will make every effort to ensure timely delivery, but please understand that we cannot guarantee specific delivery times. If you have any special requests or concerns, please contact us and we will do our best to accommodate them.

Local Delivery Areas:

Centennial, Castlewood, Southglenn, Castle Rock, Highlands Ranch, Greenwood Village, Englewood, Aurora, Littleton, Columbine, Ken Caryl, Denver, Lakewood, Commerce City, Wheat Ridge, Parker East, Parker Central, Castle Rock, Franktown, Elizebeth, LIttleton, Highlands Ranch, Englewood, Aurora

Refund / Cancellation Policy

At Mainstreet Flower Market, we pride ourselves on providing the highest quality products and service to our customers. However, we understand that sometimes things don't go as planned. If you are not completely satisfied with your purchase, we want to make it right.

If your flowers arrive damaged or do not meet your expectations, please contact us within 24 hours of delivery. We will do our best to offer a replacement or refund, provided that the original product is returned to us in its original condition.

If you need to cancel an order, please let us know as soon as possible. If your order has not yet been prepared or delivered, we will be happy to offer a full refund. If your order has already been prepared or delivered, we will do our best to accommodate your request, but we may not be able to offer a full refund.

We do not offer refunds or exchanges for custom arrangements or for changes made to an order after it has been delivered.

Please note that we are unable to guarantee specific delivery times. If your order is delayed or damaged in transit, we will do our best to rectify the situation, but we may not be able to offer a refund.

We appreciate your understanding and cooperation in these matters. If you have any further questions or concerns, please do not hesitate to contact us.

Speciality gift items that are non-perishable may be returned for any reason, for a full refund (within 7 days of receipt of the item) provided the items are returned unopened with the original packing materials and documentation.

Please note that we can refund shipping fees only if the return is a result of our error. Otherwise, you will receive a full refund for the cost of the speciality gift item, but the original and return shipping fee will not be refunded. To return an item, please call us at (303) 841-5866.

We'll notify you via e-mail of your refund once we have received and processed the returned gift item. You can expect a refund, in the same form of payment originally used for the purchase, within seven to fourteen days of our receiving your return.

Substitution Policy

We take great pride in providing our customers with the highest quality flowers and arrangements. However, due to the seasonal and perishable nature of our products, substitutions may be necessary at times to ensure timely delivery and the best possible product quality. Our skilled designers will make every effort to maintain the style, theme, and color scheme of your order, using flowers of equal or greater value. If a specific flower or color is unavailable, we will substitute with a similar flower or color. We guarantee that your arrangement will be fresh, beautiful, and that you or your recipient will be completely satisfied.

Links to Other Web Sites

Our Sites may contain links to other websites. Privacy policies on such linked sites may be different from our Policy. We are not responsible for the privacy practices and content of these third-party websites. You access such linked sites at your own risk. We urge you to follow safe Internet practices and do not supply Personal Information to these websites unless you have verified their security and privacy policies.

Credit Card

When making purchases with our website, the credit card you provide will be submitted for authorization, and if approved, charged by each individual florist either at the time the order is taken on the website or upon receipt of the encrypted order information. Processing of the foregoing credit cards follows credit card industry standards.

As always, consumers making purchases must have a valid credit card, be at least 18 years of age or older, and have good credit standing.

Opt out /Modify

If you would like to modify or delete your account, simply return to any of the floral sites in our network, and click on the link called Your Account. Once you have signed in to your account, a menu of options is provided for you to delete or edit your stored account information.

Your Consent

By shopping at our Sites or opening an account with our website, you consent to the use of your Personally Identifiable Information by us in the manner specified in this Policy. We, however, have the option to change, modify, or add to the terms and conditions of the Policy at any time. We will inform you of any changes by posting the revised Policy on our Sites. Any customer who does not agree to the revised Policy has the option to opt out. The Policy will go into effect on the date posted. The new Policy will apply to all current and past users of our Sites and will replace any prior policies that are inconsistent.

For our Sites that accept international orders, if you are located outside of the United States, please be aware that any information you provide will be transferred to the United States. By using our sites or providing us with your information, you hereby consent to this transfer. In addition, if you provide data about other individuals (such as gift recipients), you agree that you have obtained consent from each one of such individuals to the submission and processing of such information to the terms of this Policy, including without limitation the transfer of such data to the United States. Although we will collect and use your information only as stated in this Policy, laws generally applicable to the protection of personal data in the United States may not be as stringent as those in some users' home jurisdictions. We reserve the right to deny any irregular requests and to also delete a users account if deemed necessary.